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Wholesale discount distributor for Condor military, law enforcement & airsoft gear. Huge selection of tactical equipment, discount pricing & orders processed within one business day
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FREQUENTLY ASKED QUESTIONS:
What is the quality of Condor tactical gear?
Most of our products are constructed with heavy duty 1000 Denier Nylon which uses a liquid base coating that lasts longer and will not crack under extreme heat. Only the larger items such as the rifle cases, drag bag & sniper drag mat use the 600 Denier material which is made with a rubber based coating. All Multicam products are made with genuine CRYE Precision fabric with 3 material types used: 1000 Denier CORDURA Nylon for pouches, bags, packs and vests, 500 Denier CORDURA Nylon for the Multicam QPC to reduce the weight & Nycro (Rip-Stop, 50/50 blend, polyester/cotton) used in the Multicam cap. The padding used in all products is closed cell foam.
Do we ship internationally (outside of the USA) or to an APO?
Due to various customs related duties & tax declarations and/or fraudulant orders from other countries, we no longer ship outside of the United States. This includes shipping to an APO.
Can customers call in or mail in an order?
No. We only accept orders via our internet website.
What forms of payment will we take?
We accept Visa, MasterCard, Discover, American Express or PayPal ONLY.
Do customers have to pay sales tax when buying from our website?
Since our business office is located in Ohio. ONLY Ohio customers will be charged 6.50% sales tax. Customers from states other than Ohio are exempt.
Why are our prices so much less than other retail stores?
We ship our products directly from the factory warehouse to our customers. Eliminating retail markups and keeping overhead expenses low.
Why is shipping so expensive, $10-$15 for a $10 item?
Our system will quote live shipping rates from UPS & USPS. These rates are based on shipping location, billable shipping wieght (box size + actual wieght) plus shipping and handling charges, not the cost of an item or order. For example: a $10 item that weighs 5 lbs. costs more to ship than a $150 item that weighs 2 lbs.
I placed my order and paid with PayPal but did not receive an order confirmation email.
When placing an order with PayPal, it is important to follow the return link from PayPal back to our website. If you dont return back, our system doesnt know if your payment is completed or not. 99% of the time we catch these "orphan orders" after receiving a PayPal payment and no order confirmation. We will then push the order thru manually a day or two later.
What is our return/exchange policy?
In an effort to avoid "consumer order abuse", (when someone orders an item with the intention of using it once and then returning it), there is a NO RETURN policy that is strictly enforced. If you have questions about a product and its quality and/or craftsmanship, please ask before ordering. Should a return/exchange be granted under special conditions, a 15% re-stocking fee may be charged and all shipping charges will be the reponsibility of the customer. TacGearStore.com cannot refund previous shipping charges and applicable sales tax. Please contact us BEFORE making any returns within 30 days from date of purchase (not delivery). Should an order be returned without any authorization, a 30% fee will be imposed less shipping charges and applicable sales tax. Any item returned/exchanged that is not in its original packaging, has been used/worn or is outside of 30 days of the purchase date, will be refused by TacGearStore.com. ALL authorized returns/exchanges MUST have the RMA number written clearly on the outside of the package to be accepted. Any package without an RMA on the box will be refused and sent back at the customers expense.
What is the factory warranty on Condor products?
Condor Outdoor Products do not come with a time limited warranty. Should an item arrive defective from the factory, please contact us immediately and we will make every effort to arrange for a replacement as quickly as possible.
Will we match competitor pricing?
Should you find another website that offers the EXACT same new-in-the-box Condor Outdoor brand product for less, we will match that price. Conditions: You must include the website address in the comments box when placing your order. DO NOT email us the website after completing the checkout process. Item must be available for purchase from competitors website at time of price comparison. Non Condor brand items do not qualify, ex: OE Tech (lesser quality Condor knock-off sold on Ebay). Prior purchases are excluded from this guarantee. The guarantee only covers the product pricing itself and NOT shipping and handling charges. The price match must come from an actual business website selling the identical product. Ebay listings and closeout sales of outdated Condor products do not qualify.
What is the best way to contact us?
Any questions should be emailed via our contact page. The phone number is for billing inquiries ONLY. Voice messages other than billing questions will not be returned.
How soon will you get your order after purchase?
All orders will be processed within 1 business day, Monday - Friday, 9:00am - 5:00pm. Orders placed on Holidays or weekends will be processed on the next available business day. Once an order has been processed and is in stock, the warehouse usually ships out UPS orders the same day if processed by 2:00pm PST. USPS orders usually take 1-2 business days to ship from the warehouse. UPS TRANSIT TIMES: "GROUND" 1-6 business days, "3 DAY SELECT" 3 business days, & "2ND DAY AIR" 2 business days. USPS TRANSIT TIMES: "PRIORITY MAIL" 2-3 business days.
Do shipments come with insurance?
UPS comes with $100 of shipping insurance free, USPS does not come with any at all. Insurance can be purchased for an additional fee for either carrier. If a customer would like thier package insured, please ask for insurance in the Comments box during checkout.
Your package was lost, damaged or stolen during transit or at delivery.
Contact the carrier immediately with your tracking number or reference number. Tacgearstore.com cannot be held liable nor responsible for packages after they have left the warehouse.
LIABILITY: TacGearStore.com, its owners and operators, and any other individuals/companies affiliated with this website and its products cannot be held liable for improper use/abuse of products purchased from this website. TacGearStore.com is a direct distributor of Condor Outdoor Products, Inc. products and cannot be held liable for any defects or injuries caused by Condor Outdoor Products, Inc. products. Liability concerns should be addressed by Condor Outdoor Products, Inc. NOT by TacGearStore.com, the owners/operators, and its affiliates.
PRIVACY NOTICE/SECURITY: All customer information collected within this website ABSOLUTELY WILL NOT be intentionally shared with any other person or angency not directly related to the sales and/or shipping process of the TacGearStore. Certain secure areas of our website are protected by a 256bit SSL encrypted security system within a firewalled server to protect customer billing and shipping information. Once an order has been assigned a SHIPPED or CANCELLED status, our system automatically removes the customer credit card number, exp. date, & security code within one hour. This extra security measure is put into place in the unlikely event that our customer database is compromised or hacked into. Please contact us for any questions about our website security and privacy policy. |
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